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Improving quality means
change. The needed change may be evolutionary in the
form of
Continuous Improvement
,or it may be
revolutionary when conditions dictate that slow change
is not adequate. In either case, to avoid common
pitfalls and be spectacularly successful, apply Theory ZYX
of Successful Change Management.
Traditionally, the best practices and methodologies such as
those listed below fit well within the Theory ZYX framework.
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